3cx Wav File Press 1 to Continue

shades

I set up the Auto Attendant so that you should be able to press "1" for sales for tech support "2" ECT... I put in the wave file. entered what number would forward to what extension... the whole nine yards. but when you call in, and press the numbers nothing happens. this is the last thing I need to do to get my system up and running at 100%. I have the newest version installed. Pleeeeeaaaaasssseeee help. I have looked through the forum and have not found an answer to this, maybe I missed it.

Thanks

SY

http://www.3cx.com/forums/include-server-status-log-and-equipment-in-use-in-posts-93.html
Did you read that "thread"?

Thanks

shades

yes, I posted the log the first time I asked this question, did you read my first request for help?

arpa

shades said:

I set up the Auto Attendant so that you should be able to press "1" for sales for tech support "2" ECT... I put in the wave file. entered what number would forward to what extension... the whole nine yards. but when you call in, and press the numbers nothing happens. this is the last thing I need to do to get my system up and running at 100%. I have the newest version installed. Pleeeeeaaaaasssseeee help. I have looked through the forum and have not found an answer to this, maybe I missed it.

Thanks

If you have record a messages, that says : "press 1 for sales etc ..." you must define what will do every button from Digital Receptionist / Auto Attendant , if you want to forward a call to a specific number , to a ring group or anything you want. It's quite simple with pull down menus.

shades

SY said:

http://www.3cx.com/forums/include-server-status-log-and-equipment-in-use-in-posts-93.html
Did you read that "thread"?

Thanks

Here's the log from a call I just made: 3CX Phone System Version5.1.4510.0

17:06:49.097 Call::Terminate [CM503008]: Call(20): Call is terminated
17:06:49.050 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:803
17:06:48.988 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:803
17:06:48.972 Call::Terminate [CM503008]: Call(20): Call is terminated
17:06:48.972 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:803
17:06:02.098 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:803
17:06:02.035 CallCtrl:nLegConnected [CM503007]: Call(20): Device joined: sip:208.239.76.169:5060;transport=udp;wlsscid=1ae4691c270666;appsessionid=app-1dnl4mhihetew
17:06:01.707 CallCtrl:nLegConnected [CM503007]: Call(20): Device joined: sip:
17:06:01.660 CallCtrl:nSelectRouteReq [CM503004]: Call(20): Calling: IVR:[email protected][Dev]
17:06:01.645 Line:rintEndpointInfo [CM505003]: Provider:[varphonex] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.5.25:5060]
17:06:01.645 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:803
17:06:01.489 CallCtrl:nIncomingCall [CM503001]: Call(20): Incoming call from [email protected]([email protected]) to [sip:[email protected]:5060]
17:06:01.239 LineCfg::getInboundTarget [CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:803

Thanks

SY

shades said:

yes, I posted the log the first time I asked this question, did you read my first request for help?

http://www.3cx.com/forums/3cx-softphone-vm-indicator-5192.html

There are some answers.

Thanks

shades

arpa said:

shades said:

I set up the Auto Attendant so that you should be able to press "1" for sales for tech support "2" ECT... I put in the wave file. entered what number would forward to what extension... the whole nine yards. but when you call in, and press the numbers nothing happens. this is the last thing I need to do to get my system up and running at 100%. I have the newest version installed. Pleeeeeaaaaasssseeee help. I have looked through the forum and have not found an answer to this, maybe I missed it.

Thanks

If you have record a messages, that says : "press 1 for sales etc ..." you must define what will do every button from Digital Receptionist / Auto Attendant , if you want to forward a call to a specific number , to a ring group or anything you want. It's quite simple with pull down menus.

Yes I set that up, and yes it was very easy, but alas when I press the numbers it does not forward me like it's suppose to, It just hangs up after saying goodbye or something. I changed the timeout so that it would forward to an extension, that worked and I can receive calls, but I cannot forward to the call que extension for sales or tech support

thanks again for any help I can get.

shades

SY said:

shades said:

yes, I posted the log the first time I asked this question, did you read my first request for help?

http://www.3cx.com/forums/3cx-softphone-vm-indicator-5192.html

There are some answers.

Thanks

I tried your link, but this link doesn't help me. I'm calling in on my cell phone, and or another pstn line. the auto attendant plays the message, but there is no response when I press the number key that is suppose to forward me to a particular extension.

SY

shades said:

SY said:

shades said:

yes, I posted the log the first time I asked this question, did you read my first request for help?

http://www.3cx.com/forums/3cx-softphone-vm-indicator-5192.html

There are some answers.

Thanks

I tried your link, but this link doesn't help me. I'm calling in on my cell phone, and or another pstn line. the auto attendant plays the message, but there is no response when I press the number key that is suppose to forward me to a particular extension.

Please correct me:
You dial the same number using different "source" and get the same result, isn't it?

Philco

HI Shades. One thing your log does say is that it isnt seeing your DTMF tones. Are you phones configured for RFC DTMF?

Confirm what is being said when you press your extension option, on the other hand, can you actually dial an extension while your lisening to the DR prompt, i.e. using the full extension number.

By the way, you can call the DR from any extension and test it without calling in on a real line.

Phil

shades

Philco said:

HI Shades. One thing your log does say is that it isnt seeing your DTMF tones. Are you phones configured for RFC DTMF?

Confirm what is being said when you press your extension option, on the other hand, can you actually dial an extension while your lisening to the DR prompt, i.e. using the full extension number.

By the way, you can call the DR from any extension and test it without calling in on a real line.

Phil

Thanks for your response Phil, I just tried it within the office and it worked with no problem. Just doesn't work from an outside line. :shock:

acrumpton

Who services your outside lines?
Are they Voip or traditional?

We had a similar problem with the DTMF tone not being passed from the gateway and the PBX.
Changing the codecs resolved the issue.

Andy

SY

shades said:

You are using VarPhonex provider.
Questions:
1. What kind of DTMF delivery is supported by your provider?
2. What kind of delivery is used for your VarPhonex line?
3. Could you please post 3CXMediaServer.trace.log for this call (Setup "Verbose" level of log and restart MediaServer and Phone system services then replicate scenario)

Thanks

shades

ok, will post in a minute or so.

thanks

shades

I have restarted services, I have attached the .log.

VoIP provider supports:
sip info
Inband
RFC2833

I hope this answers your questions.

I know the VoIP provider is on the approved list. In the documentation the setup did not involve changing any DTMF settings. (however I don't recall seeing a place to change that anyway).....

SY

shades said:

I have restarted services, I have attached the .log.

VoIP provider supports:
sip info
Inband
RFC2833

I hope this answers your questions.

I know the VoIP provider is on the approved list. In the documentation the setup did not involve changing any DTMF settings. (however I don't recall seeing a place to change that anyway).....

Provider delivers DTMFs using "inband" only, it doesn't use "telephone-event" RTP payload (RFC 2833).
Quality of audio stream doesn't allow PBX to provide reliable recognition of tones.

3cx Wav File Press 1 to Continue

shades

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arpa

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Philco

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acrumpton

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